OUR SERVICES

Crew Logistics

The Architecture of Home-to-Gangway Mobility.

We are a Crew Travel Specialist, not a travel agency. We think further ahead, because in crew travel, there is a vessel waiting at the other end. Booking a flight is straightforward. Delivering a seafarer to the gangway — punctually, compliant, and mission-ready — requires an entirely different discipline.

AIR TRAVEL

Beyond the Reservation Mentality

We manage the full ticketing process end-to-end — from initial route assessment and booking through issuance, document verification and post-booking monitoring. Every itinerary is engineered through our proprietary 15-point Crew Travel Audit to identify the most operationally sound route, not simply the cheapest one. MCT safety margins, carrier reliability, transit visa requirements, marine fare eligibility and aircraft reliability are evaluated for every single booking before tickets are issued.

In 2024, 1 in 5 commercial flights arrived late. For shipping companies, those disruptions cascade into vessel detention costs no airline voucher will cover. Anticipating them is part of what we do.

KEY CONSIDERATIONS

01 MCT Safety Margin Analysis
02 Terminal Flow & Gate Positioning
03 Transit Visa Detection
04 Marine Fare Eligibility
05 Aircraft Reliability Audit
06 Alternative Route Redundancy
07 Rest-to-Duty Ratio Compliance

“Between 60 and 75 percent of maritime incidents are linked to human error, with fatigue as the primary contributing factor. One in four seafarers reported falling asleep while on watch.”

MARITIME RESEARCH & DATA

MLC 2006 Regulation 2.3 mandates minimum 10-hour rest within any 24-hour period. Our hotel selection protocols protect these requirements by design, not as an afterthought.

STRATEGIC HOTEL STAY

Rest Quality Is a Safety Requirement

Pre-vetted lodging worldwide, selected not just by cost and proximity, but by transfer efficiency, rest-period compliance, and diversion resilience. Our 24/7 hotel coordination protocols cover the scenarios standard agencies never plan for.

→ Port proximity vs. transfer efficiency analysis
→ 24/7 check-in and diversion response coordination
→ MLC rest-hour compliance built into every itinerary
→ Pre-vetted secondary port availability

LAND ARRANGEMENTS

The Last Mile Is the Most Exposed

Ground transport is the most frequently underestimated element of crew logistics. An arrival time that looks ideal on the booking screen can easily coincide with peak-hour congestion in the destination city. A detail routinely overlooked, and one that quietly turns into hours of avoidable fatigue for the crew.

Our global transport network is built to prevent exactly that: we synchronise airport-to-port transfers using real-time flight tracking, traffic dynamics modelling and port-specific access intelligence for every major crew change hub — Piraeus, Rotterdam, Singapore, Houston, and beyond.

→ Real-time flight-status–linked transfer coordination
→ Port-specific access and credential requirements
→ Peak-hour traffic modelling for 20+ major hubs
→ Vessel ETA synchronisation built into every transfer

ADDITIONAL AUDIT POINTS

08 Vessel ETA Synchronisation
09 Commute Traffic Modelling
10 Ground Connection Buffer
11 Lounge & Rest Access
12 Regional Disruption Monitoring
13 Document Validity Window
14 Border Control Heatmaps
15 Hidden Surcharge Audit

Measurable Impact from Day One

Our 15-point audit means every itinerary is reviewed not as a checklist, but as an architecture. The question is never whether disruption will happen — it is whether your plans were built to handle it. Within the first few months, our customers see measurable cost reduction and significant improvement in on-time crew delivery.

Let's Talk Crew.

Discuss how a specialist approach to crew travel can reduce disruption, protect your schedules, and lower your total cost of deployment.

DOCSUPPORT

Crew Logistics, Visas & Documentation Management

14, Stefanopoulou st. Athens, GR
+30 2130 232748

SERVICES

Crew Visas
Crew Documentation
Crew Travel
Who We Serve