FOR TRAVEL AGENCIES & PARTNERS
Your Crew Visa Department — Invisible Behind Your Brand
We handle the world’s most demanding crew and travel visas on your behalf — fast, accurate and guaranteed. Your clients only ever see you.
FOR TRAVEL AGENCIES & PARTNERS
We handle the world’s most demanding crew and travel visas on your behalf — fast, accurate and guaranteed. Your clients only ever see you.
THE OPPORTUNITY
Every travel agency eventually meets a request that sits just outside its expertise: a seafarer who needs a U.S. C1/D, a crew member facing a Schengen deadline, a traveller whose ESTA was suddenly refused. The instinct is to refer them elsewhere. And that referral is a client you may never see again.
There is a better way. DOCSUPPORT operates as your behind-the-scenes crew and travel visa department — a dedicated, stand-alone specialist team that delivers complete visa solutions for your customers under your own brand. We never appear. To your client, every result was achieved by your agency.
Reliable white-label partnership engineered so that you keep the relationship, keep the credit, and keep the client.
DISCRETION BY DESIGN
Every partnership is governed by a strict non-disclosure agreement. No emails to your client carry our name. No documents reveal a third party. The expertise is ours; the credit is entirely yours.
INVISIBLE BY DESIGN
01
Your client makes the request; you accept with total confidence. The relationship stays entirely yours.
02
A quick, confidential brief. Every case is covered by a strict non-disclosure agreement.
03
Strategy, document preparation, interview coaching, submission and follow-through — by specialists who do nothing else.
04
The approved visa arrives under your name. Your client sees one seamless, expert service.
WHY PARTNER WITH US
Accept requests you once had to decline and stop handing valuable customers to competitors.
Offer a premium, high-margin service with none of the infrastructure, staffing or risk of your own.
Crew-visa capability opens new conversations with shipping companies, manning agents and yacht managers.
No hiring, no training, no consular learning curve. Our specialist team is yours, on demand.
Experienced personnel, refusal-prevention discipline and results your agency can stand behind with confidence.
Crew-change windows and travel dates are unforgiving. We move fast, and we move accurately.
We are invisible. Every document and every outcome is presented as your agency's own work.
We anticipate the precise reasons applications fail and remove them before submission.
From a single case to bulk crew rotations across an entire fleet, one specialist standard applies.
WHAT WE HANDLE FOR YOU
Our partners lean on us for the visas that intimidate everyone else — and, increasingly, for the everyday travel visas their clients need too. Pair it with full documentation and crew travel support for the complete journey.
The most scrutinised crew visa in the US consular system: Over 10,600 refused in FY2024. Consulate-specific knowledge, personalised interview preparation and zero-error files are our core specialism.
China C-type, Schengen, Australia, Canada, UAE, South Korea, Japan, India, Singapore and the Philippines — managed end-to-end by our stand-alone Crew Visa Department.
NEW FOR PARTNERS
When a client’s ESTA is rejected (due to a recent trip to Cuba or Iran, or a mistaken answer), the trip is not over. We now run the entire US B1/B2 process on your behalf : From completing the application to the passport delivery, turning a refusal into an approval.
PIONEERING FOR OUR PARTNERS
An automatic ESTA denial used to mean a lost booking and an awkward conversation. Not anymore. For our travel-agency partners we have expanded our visa desk to cover the complete US B1/B2 visitor visa route that an ESTA refusal makes necessary. We submit the DS-160, pay the fees, schedule an (expedited when needed) embassy appointment, build the supporting file, coach the applicant for the consular interview, and manage the passport delivery: Every step to a successful result. Your client keeps travelling; your agency keeps the booking.
From the Journal
A record-breaking 29th edition — and a reminder of why the world’s fleet still gathers in Athens.
Read Article →One documentation error doesn’t produce one problem. It cascades across ports and contracts.
Read Article →When a seafarer misses a flight, a vessel misses its crew — and the clock starts running.
Read Article →There is a way that books travel — and a way that engineers it around the vessel.
Read Article →Add a world-class visa department to your agency without adding a single desk, and without ever sharing the spotlight. Fast, accurate, guaranteed, and entirely behind your brand.
Crew Logistics, Visas & Documentation Management
14, Stefanopoulou st.
Athens, GR
+30 2130 232748
info@docsupportglobal.com
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